MechanicLane takes your privacy very seriously. This privacy policy (“Privacy Policy”) is
intended to inform you about the information that is collected from you when you visit our
website owned and operated by mechaniclane.com (the “Platform”); how this information may be
used and disclosed; and how your information is protected.
mechaniclane.com is a property of and is hosted and operated by Automechanical Innovations
Private Limited, a company incorporated under the Indian Companies Act, 2013 and having its
registered office at 911 & 909, 9th Floor, Vipul Business Park, Sector 48, Sohna Road, Gurugram,
Haryana, India 122018.
These Terms of Use sets out certain terms and conditions which are applicable to any person
registering as a Customer and using the Services of Mechanic Lane
At MechanicLane, we are extremely committed to protect your privacy. We would like you to feel
confident about us, use our services freely and recommend our services to your friends and
family.
We guarantee that we will not rent and sell your personal information to third parties (except
as stated in this Policy) without your consent. In the day-to-day operations, we will provide
your information to our partners who will assist in providing our services. Your comfort, trust
and confidence are of paramount importance to us.
“Personal information” is defined to include information that may be used to readily identify or
contact you such as: name, address, PIN code, email address, phone number, order details, user
records, credit card number, debit card number, card holder name, expiration date, account
details etc. that is otherwise not publicly available.
When you sign up on the Platform, we collect personal information from (i) users who are
interested in availing our services and (ii) service partners offering their services to
MechanicLane customers (“Service Partners”) and (iii) vendors who sell products to MechanicLane
(Vendors)
Personal information collected from Service Partners and Vendors may be partially or completely
accessible to users on of the Platform or those availing our services. Personal information from
users availing our services is partially or completely available to relevant Service Partner(s),
Vendor(s) and employee(s) of MechanicLane on a need-to-know basis.
While browsing the Mechanic Lane website, it may collect information regarding Internet Protocol
(IP) address of computer, Internet Service Provider (ISP) you are using and anonymous
statistical data.
All information disclosed by you shall be deemed to be disclosed willingly and without any
coercion. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/
negligence, etc. of the information disclosed shall lie on MechanicLane nor will MechanicLane in
any way be responsible to verify any information obtained from you.
By using our website / platform you give us consent to receive transactional communications from MechanicLane over WhatsApp channel on booking order through app and website.
MechanicLane has stringent security measures in place to protect the loss, misuse and alteration of the information under its control. Once your information is in MechanicLane's possession it adheres to strict security guidelines, protecting it against unauthorized access.
You may log into our Platform through your Facebook or Google account. If you do so, you must
enter the email address and password that you use for your account. We will ask that you grant
us permission to access and collect your Facebook basic information (this includes your name,
profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and
any other information you have set to public on your Facebook account). If you allow us to have
access to this information, then we will have access to this information even if you have chosen
not to make that information public.
We store the information that we receive from Facebook with other information that we collect
from you or receive about you. Facebook controls the information it collects from you. For
information about how Facebook may use and disclose your information, including any information
you make public, please consult Facebook's privacy policy. We have no control over how any
third-party site uses or discloses the personal information it collects about you.
MechanicLane enables users to call and chat with the Service Partners, Vendors who are engaged by us for providing car services or accessories from time to time through the Platform. As otherwise described in this policy, your contact information may be accessible to a Service Partner for the sole purpose of providing services. In addition, regarding the calls or chats, we collect information including the date and time of the call/chat message(s), and the content of the calls and chat messages in order to improve our customer service and quality of services. MechanicLane may also use this information for resolving disputes between you and Service Partners or other users, or for safety and security purposes, and for analytics.
We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 18. By accessing and/or registering on the Platform, you have represented and warranted that you are either 18 years of age or using the Platform with the supervision of a parent or guardian. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
During your interaction with MechanicLane, you may also participate in polls, surveys and feedback and personal information including call logs during such interactions will be collected. Further, when you communicate with us (via email, phone, texts, through the Platform or otherwise), we may maintain a record of your communication. When you use the Platform to communicate with others, we may collect and maintain a copy of those communications, in accordance with applicable law. Such information obtained from a user is gathered and utilized to ensure a greater experience for users and partners.
We collect information from your devices (computers, mobile phones, tablets, etc.), including information about how you interact with our services and information that allows us to recognize and associate your activity across devices and services. This information includes device specific identifiers and information such as location, IP address, cookie information, mobile device and advertising identifiers, browser version, operating system type and version, mobile network information, device settings, and software data. We may recognize your devices to provide you with personalized experiences and advertising across the devices you use. In addition, the information may also include your location.
This Platform employs cookies, web beacons and other tracking technologies to speed your
navigation of the Platform, recognize you and your access privileges, and track your Platform
usage. These help us in Platform analytics to give you a better experience. The same may be used
to evaluate the success of our advertising campaigns. This includes information, but is not
limited to, tracking how frequently you visit our Platform and use our services, time spent on
the Platform, pages visited, links clicked, etc.
We may use third-party advertising companies to help us tailor site content to users or to serve
ads on our behalf. These companies may employ cookies and web beacons to measure advertising
effectiveness (such as which web pages are visited or what products are purchased and in what
amount). Any information that these third parties collect via cookies and web beacons is not
linked to any personal information collected by us.
This may include:
MechanicLane may combine the information collected from these sources with other information in its possession. By choosing to provide any and all of the aforesaid information to Us, you are giving MechanicLane permission to use and/or store such information consistent with this Privacy Policy. Further, MechanicLane shall be entitled to retain your Personal information for such duration as may be required for the purposes specified hereunder and shall be used us only in accordance with this Privacy Policy.
Internal use
MechanicLane uses the information we collect to provide, personalize, maintain and improve our
products and services, including processing your order and providing you with end-to-end vehicle
services. Additionally, the information may be used to improve our Platform s content and
layout, to improve our outreach and for our own marketing efforts (including marketing our
services and products to you), and to determine general marketplace information about visitors
to this Platform. The information may be used for product development, testing and improvement
of existing services and products. This allows us to develop new product features and also
facilitate financial solutions and insurance that our connected to MechanicLane
services.
MechanicLane uses the information we collect to provide, personalize, maintain and improve our
products and services, including processing your order and providing you with end-to-end vehicle
services. Additionally, the information may be used to improve our Platform s content and
layout, to improve our outreach and for our own marketing efforts (including marketing our
services and products to you), and to determine general marketplace information about visitors
to this Platform. The information may be used for product development, testing and improvement
of existing services and products. This allows us to develop new product features and also
facilitate financial solutions and insurance that our connected to MechanicLane services.
MechanicLane uses the information we collect to provide, personalize, maintain and improve our products and services. This includes
We confirm that the information that we collect from you may be used in aggregate form in various ways to optimize and improve Mechaniclane’s services, understand usage trends, analyse behavioral patterns, determine the effectiveness and usefulness of services and/or communications shared with you. While such information may be based on information about you, it will not identify you personally.
MechanicLane uses information collected about you (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
MechanicLane uses the information shared by you to communicate with you, including for the purpose of service updates, customer experience surveys, promotional offers and account information. The mode of communication includes emails, electronic newsletters, invitations, polls and surveys.
To offer our services, or to facilitate MechanicLane Partners to offer their services, personal information, partially or fully, is made available to users of MechanicLane. As an example, when you sign up to receive services from MechanicLane, your contact information including phone number and email is shared with a Service Partner to offer his/her service. Sometimes, the users are allowed to contact each other for marketing purposes as well.
MechanicLane does not sell or transfer your Personal information (including your phone number, email address) to third-parties for the use of their own marketing.
Third party ad networks display advertisements on other websites based on your visits to the
Platform as well as other websites. These ad networks, sponsors, advertisers and traffic
measurement services, employ technologies such as cookies, JavaScript, web beacons, and others
to capture information governed by their own specific privacy policy(ies). We participate in
these networks to enable us and the third parties to display advertisement for products and
services that might interest you.
ANALYTICS AND REPORTS
The information collected is used to create analytic reports for both internal and external
partners, including business partners and the public regarding the use of and trends within our
services and ads. For the purpose of studying and sharing trends, we may share aggregated or
pseudonymous information (including demographic information), that is limited to non-personally
identifiable information, with partners, measurement analytics, apps, third party ad networks,
or media.
You (including Service Partners or Vendors) may provide your feedback, reviews, comments,
content, other information etc. on the Platform (“Posts”). Your Posts shall have to comply with
the conditions relating to Posts as mentioned in the Terms of Use. MechanicLane retains an
unconditional right to remove and delete any Post or such part of the Post that, in the opinion
of MechanicLane, does not comply with the conditions in the Terms of Use. [All Posts shall be
publicly accessible and visible to all Users of the Platform.] MechanicLane reserves the right
to use, reproduce and share Your Posts for any purpose. If you delete Your Posts from the
Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have
been copied or stored by other users.
INFORMATION DISCLOSED AT YOUR REQUESTS
To avail MechanicLane service(s), you may give us consent to share such personal information, as
may be required, with our Service Partners offering those services. In the event of such a
request, MechanicLane shares only the information necessary for them to offer the specific
service. All Service Partners are required to follow appropriate confidentiality and safety
measures to protect your data.
If the ownership or control of all or part of MechanicLane changes as a result of a merger,
acquisition or sale of assets, we may transfer your information to the new owner, a third-party
entity (a "Successor")
In addition, in the event of Mechaniclane's bankruptcy, reorganization, receivership, or
assignment for the benefit of creditors, or the application or laws or equitable principles
affecting creditors' rights generally, MechanicLane may not be able to control how your
information is transferred, used, or treated and reserves the right to transfer the information
we have collected from the users of the Platform and/or services to non-affiliated third parties
in such event.
We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, order, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Platform; or (c) helpful to protect our rights, reputation, property, or that of our users, subsidiaries, or the public. In such an event MechanicLane shall be under no obligation to inform you or seek your approval or consent.
Online and during your interactions with MechanicLane
MechanicLane shall take reasonable steps to help protect your rights of privacy and your
information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access,
disclosure, alteration, or destruction of such information, in compliance with the applicable
laws. This Platform uses physical, electronic, and administrative procedures to safeguard the
confidentiality of your information. SSL encryption is used to protect your personal information
online, and we also take several steps to protect your personal information in our facilities.
Access to your personal information is restricted. Only employees, Service Partners who need
access to your personal information to perform a specific job or provide a service are granted
access to your personal information. Finally, we rely on third-party service providers for the
physical security of some of our computer hardware. We believe that their security procedures
are adequate. For example, when you visit our Platform, you access servers that are kept in a
secure physical environment, behind a locked cage and an electronic firewall. MechanicLane
assumes no liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond its control.
At times we may retain third parties to analyse data we collect on our Platform, and to
administer the services provided (such as shipping, web hosting, etc. as described above),
solely to help us provide and improve our products, services and Platform. These suppliers and
other third parties are not authorized by us to use your personal information in any other way.
We may have to use personal information to investigate complaints and protect MechanicLane and
its members, in compliance with the law, your Membership Agreement and MechanicLane
policies.
While we use industry-standard precautions to safeguard your personal information, we cannot
guarantee complete security. 100% complete security does not presently exist anywhere online or
offline.
In the unlikely event that we believe that the security of your personal information in our
possession or control may have been compromised, we may seek to notify you of that development.
If a notification is appropriate, we would endeavor to do so as promptly as possible under the
circumstances, and, to the extent we have your email address, we may notify you by email.
Accessing and Correcting Your Information
You can update the details associated with your account by visiting My account and
accessing the account settings on the Platform. You can also look up your payment information,
details about your project(s), services, etc. You may also update the information yourself, if
allowed on the Platform or request updating of your information by contacting MechanicLane at info@Mechaniclane.com
Marketing Opt-Outs
We may send promotional or informational emails to you. You may opt out of receiving promotional
emails from MechanicLane the opt-out instructions contained in the email. Please note that if
you opt out, we may still send you non-promotional messages, such as meeting invites, project
progress, etc.
Cookie choices
Most web browsers are set to accept cookies by default. If you prefer, you can usually
choose to set your browser to remove or reject cookies. If you choose to remove or reject
cookies, this could affect certain features of the Platform and/or services.
Withdrawal of consent
You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal
of the consent must be sent in writing to privacy@Mechaniclane.com. In case you do not provide
your consent or later withdraw your consent, we request you not to access the Platform and use
the services and also reserve the right to not provide you any services on the Platform. In such
a scenario, MechanicLane may delete your information (personal or otherwise) or de-identify it
so that it is anonymous and not attributable to you.
Amendments
MechanicLane retains an unconditional right to modify or amend this Privacy Policy
without any requirement to notify you of the same. You can determine when this Privacy Policy
was last modified by referring to the “Last Updated” legend above. It shall be your
responsibility to check this Privacy Policy periodically for changes. Your continued use of the
Platform following the posting of changes to this Privacy Policy on the Platform, will
constitute your consent and acceptance of those changes.
Grievances
In the event You have any grievances relating to the Privacy Policy, please inform
MechanicLane within 24 hours of occurrence of the instance from which the grievance has arisen,
by writing an email to the Grievance Officer at privacy@Mechaniclane.com.
Dispute resolution
Any dispute, controversy or claim directly or indirectly caused by, arising out of or
relating to this Privacy Policy will be governed by the laws of India and will be referred to
confidential, mandatory and binding arbitration in Gurugram, India. The arbitration will be
conducted on an expedited basis before a single arbitrator appointed by MechanicLane in
accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. And the
cost associated to arbitration will be borne equally by MechanicLane and all other parties
involved in dispute. The arbitrator's award shall be substantiated in writing and will be final
and binding on you and MechanicLane. Subject to the above, you agree to submit yourself to the
exclusive jurisdiction of the Courts in Gurugram, Haryana, India.